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Q51. Which command is used to troubleshoot calls as they enter and leave a PRI connection? 

A. Debug isdn q 931 

B. Show voice call summary 

C. Debug voip dialpeer 

D. Show dial-peer voice summary 


Q52. Which menu option should be selected to add a desk phone as an endpoint in Cisco Unified Communications Manager? 

A. Application 

B. Device 

C. System 

D. User management 

E. Media devices 


Q53. Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? 

A. Route plan report 



D. Cisco Reporting Tool 

E. Directory number lookup 


Q54. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection? 

A. Contact 

B. Call handler 

C. User 

D. Notification 


Q55. A user reports that when they receive a voicemail on their phone, they do not receive it in their email as well. Which feature on Cisco Unity Connection should be checked? 

A. Cisco Unified Messaging Service 

B. Enterprise Parameters 

C. Roles 

D. Message Waiting Indicators 

E. Alternate MWI 


Q56. An engineer is syncing Cisco Unity Connection with LDAP. Which three things should the engineer consider during this process? (Choose three.) 

A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database. 

B. LDAP authentication must be configured and enabled. 

C. There is no limit to the amount of LDAP filters that can be created. 

D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection. 

E. LDAP synchronization must be configured and enabled. 

F. Cisco Unity Connection supports integrations with OpenLDAP. 

Answer: C,E,F 

Q57. Use the router console to view the configuration and answer the question.


When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the call is failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two) 

A. dial-peer voice 910 pots 

B. dial-peer voice 9 pots 

C. dial-peer voice 9001 voip 

D. destination pattern is incorrect 

E. prefix is missing from the dial-peer 

F. the port assignment is incorrect in the dial-peer 

G. the port number is missing in the dial-peer 

Answer: B,F 


The dial 9, 910, and 9001 dial peer configurations are shown below: 

\\\\psf\\Home\\Desktop\\Screen Shot 2015-03-11 at 8.40.47 AM.png 

\\\\psf\\Home\\Desktop\\Screen Shot 2015-03-11 at 8.40.22 AM.png Here we see that dial peer 9 and 910 match the same destination pattern, but 9 will be used first. However, the port used should be 0/0/0:15 not 0/0/0:12. 

\\\\psf\\Home\\.Trash\\Screen Shot 2015-03-11 at 8.42.28 AM.png 

Q58. Which two options are configured on the phone configuration page within Cisco Unified Communications Manager Administrator? (Choose two.) 

A. device pool 

B. auto answer 

C. partition 

D. voice-mail profile 

E. MAC address 

Answer: A,E 

Q59. Which three tools are used to create phone user accounts in Cisco Unified Communications Manager Express? (Choose three.) 

A. Cisco Configuration Professional 





F. Cisco Security Device Manager 

Answer: A,C,D 

Q60. A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide? 

A. Have field technician select the Settings button on phone, then dial # # * * * 

B. Have field technician select the Settings button on phone, then dial # # * # # 

C. Have field technician select the Settings button on phone, then dial * * # * * 

D. Have field technician select the Settings button on phone, then dial * * # # #