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Q41. Two departments have their own call-park slot to park calls..Which feature on Cisco Unified CME allows one department to answer a call for another department? 

A. Call park 

B. Call forward 

C. Call transfer 

D. Pickup-group 

E. Barge-in 


Q42. What is the interface type that you should use to connect a PSTN analog line to the VoIP network? 



C. E and M 

D. Serial 


Q43. Which describes how to provide a third directory number button and a BLF speed dial for twelve of the Cisco Unified IP Phone 7965? 

A. Modify the Standard User softkey template. 

B. Copy the Standard User softkey.template, name it, and add the requested features. 

C. Copy the Standard 7965 SCCP.phone button template, rename it, and add the requested features. 

D. It is not possible to add a third DN and a BLF.speed dial to the IP Phone 7965 IP. 


Q44. An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur? 

A. Cisco Quality Report Tool 

B. System Log Management 

C. Cisco CDR Analysis and Reporting 

D. Cisco JTAPI 


Q45. In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager? 

A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports. 

B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports. 

C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports. 

D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports. 


Q46. Which three methods can an engineer use to create users in Cisco Unity Connection? (Choose three.) 

A. Local 

B. Cisco Unified Presence Server 

C. Cisco Unified Communications Manager 



F. Outlook 

Answer: A,C,D 

Q47. Which two protocols does Jabber use to achieve Presence status? (Choose two.) 






Answer: A,B 

Q48. Which three network elements are crucial when deploying VoIP devices? (Choose three.) 

A. Round-trip time 

B. QoS markings 

C. Bandwidth 

D. Ethernet 

E. Fibre 

F. Token ring 

Answer: A,B,C 

Q49. The receptionist has a Cisco 7965 phone with 24-button side-car configuration. The side-car button of the phone does not light up when the line is in use..Which phone configuration is missing? 

A. Subscriber calling search space 

B. Location 

C. BLF audible alert setting 

D. Phone button template 


Q50. Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.) 

A. enhances productivity by using availability awareness and reduce communications delays 

B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history 

C. provides and streamlines enterprise audio and video communications D. enhances communications by providing multipoint conference capabilities 

E. supports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols 

Answer: A,B