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Q11. A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly? 

A. Connection DB Event Publisher 

B. Connection Database Proxy 

C. Connection Notifier 

D. Connection Message Transfer Agent 




Q13. A company has a 5-digit dial plan. A junior engineer inquires about the directory number external masks. Why are external masks used? 

A. to block calling number identification 

B. to enable called number identification 

C. to convert the calling directory number to the PSTN routable calling directory number 

D. to associate a directory number with a SIP endpoint 


Q14. Which component is needed for a voice call to be processed between the enterprise Cisco Unified Communications system and a cell phone via the PSTN? 

A. Cisco Analog Voice Gateway VG224 

B. Cisco Unified Communications Manager call processing node 

C. Cisco Unified Communications Manager Music On Hold node 

D. Cisco Integrated Service Router with digital signal processor resources 


Q15. Which type of signaling does desktop control mode use to control a desk phone? 






Q16. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. 

What is the most likely problem with this call? 

A. Calculated packet loss is too high. 

B. Average jitter is too high. 

C. Network delay is too high. 

D. Conceal seconds are too high. 


Q17. An administrator wants to add and configure an ephone-dn via the Cisco Unified Communications Manager Express web GUI. Which feature must be defined under telephony service configuration? 

A. auto-reg-ephone 

B. auto-reg-dn 

C. max-ephones 

D. max-dn 

E. dn-webedit 


Q18. Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI? 

A. Configure 

B. Voicemail 

C. Administration 

D. Reports 


Q19. Which four actions can be selected with the Bulk Administration Tool in Cisco Unity Connection? (Choose four.) 

A. Create 

B. Modify 

C. Migrate 

D. Update 

E. Delete 

F. Export 

G. Purge 

H. Manage 

Answer: A,D,E,F 

Q20. Which two technologies comprise a Cisco Presence deployment? (Choose two.) 

A. Cisco Unified Presence Server 

B. Cisco Unity Connection 

C. Cisco Unified Communications Manager 

D. Active Directory 

E. Cisco Unified Border Element 

F. Cisco Expressway 

Answer: A,C