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Q112. A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?

A. One of the pins on the VGA cable was damaged.

B. The monitor did not natively support VGA input.

C. The PC was originally configured to output to HDMI.

D. The video card drivers were out of date.

Answer: A

Q113. Which of the following characteristics is generally found on a docking station that port replicators do not offer?

A. Replicators usually have more USB ports than docks.

B. Docks generally do not need separate power to function.

C. Docks have independent hardware that replicators lack.

D. Replicators have additional NIC that docks lack.

Answer: C

Q114. A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

A. Tablet

B. Smart camera

C. Phablet

D. Web camera

Answer: C

Q115. The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).

A. The source cable is disconnected

B. The monitor’s brightness is set too low

C. The backlighting of the monitor is faulty

D. The monitor’s contrast is set too high

E. No device is sending source video

Answer: A,E

Q116. Which of the following MUST be the same when replacing a hard drive in a laptop?

A. The interface type of the existing drive

B. The speed of the new drive

C. The total data capacity of the PC

D. The cache size of the new drive

Answer: A

Q117. A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use?



C. BD – RE


Answer: A

Q118. A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?

A. Slow transfer speeds

B. IP address conflict

C. Incorrect gateway

D. Packet collisions

Answer: B

Q119. Which of the following are standard AMD processor socket types? (Select TWO).

A. 1366

B. 1155

C. 940


E. F

Answer: C,E

Q120. A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?

A. Download the newest motherboard drivers

B. Enable TPM

C. Review the vendor laptop documentation

D. Flash the BIOS

Answer: C

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