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Q61. A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

A. The MicroSD card is not installed properly.

B. The battery needs to be replaced.

C. The charging port is bent.

D. The smartphone has a non-OEM cover.

Answer: B

Q62. Which of the following is required during the installation of a digitizer?

A. Must be connected to the Internet

B. Must be cleaned

C. Must have the latest software installed

D. Must be calibrated

Answer: D

Q63. A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

A. Install the latest drivers from the hardware vendor.

B. Perform a scan of the drive for file fragmentation.

C. Run chkdsk on the workstation’s hard drive.

D. Reformat the drive and reinstall the OS.

Answer: B

Q64. A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path

B. Clean the pickup rollers and check them for wear

C. Clean the print head with approved materials

D. Replace and realign the print head

Answer: C

Q65. A customer wants to connect a laptop to a mobile device’s Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer?



C. Hotspot

D. Lightning

Answer: C


A small ISP has hired a new technician. Joe, the new technician, is being trained to configure customers' home networks. The training instructor gives the technician a starter kit with cables, cable ends, and other network equipment and asks him to build a working network. The computer should be connected to have Internet connectivity and the phone should be connected to have dial tone.

Instructions: Use the appropriate cables, cable ends, tools and equipment to configure the network and connect all components accordingly. When you have completed the simulation, please select the Done button to submit. Once the simulation is submitted, please select the Next button to continue.



A customer, Ann, has requested two custom PCs. one to be used for gaming and the other to be used as a virtualization workstation for her business. The gaming PC should support the latest games and gaming peripherals. The virtualization workstation should be able to host several production virtual machines as part of Ann's home business.

Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete, select the done button to submit.


Q68. A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?

A. Duplex unit

B. Toner cartridge

C. Imaging drum

D. Pickup rollers

Answer: C

Q69. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

A. Look for the setting in control panel

B. Toggle the dual display function key

C. Change the screen orientation

D. Reboot the laptop

Answer: B


Laura, a customer, has instructed you to configure her home office wireless access point. Laura plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible. Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks. Laura requests that the default settings be changed to the following.

Wireless Name: HomeWiFi Shared Key: CompTIA Router Password: Secure$1 Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.

Laptop: IP Address 

Hardware Address: 00:0A:BF:03:C4:54 

SmartPhone: IP Address 

Hardware Address: 09:2C:D0:22:3F:11

Instructions: Select Laura's house in the diagram to configure her wireless network. Once the wireless network tabs are configured, select the save button and then the done button to submit.