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Q121. An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?

A. The printer's IP address has changed.

B. The network print spooler service has been restarted.

C. "Perform Printer Maintenance" message is displayed on the printer’s LCD panel.

D. Two or more users sent print jobs simultaneously, causing a print collision.

Answer: A

Q122. A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated?

A. Duplex

B. Collate

C. Orientation

D. Quality

Answer: B

Q123. A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

A. Replace monitor.

B. Replace video card.

C. Replace video cable.

D. Replace power supply.

Answer: A

Q124. Which of the following RAM types supports triple channel configurations?





Answer: C

Q125. The Tower of Hanoi is MOST likely configured in a system which implements:

A. a high RPM drives.

B. a tape drive.

C. an externally attached storage.

D. a RAID configuration.

Answer: B

Q126. Which of the following technologies is responsible for communication with the CPU?


B. PCI express

C. Southbridge

D. Northbridge

Answer: D

Q127. Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?

A. Channels


C. Port forwarding

D. Firmware

Answer: C


Drag and drop the characteristics to the correct printer types. Options may be used once.


Q129. A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following

is MOST likely the cause of failure?

A. The boot CD has failed and needs to be replaced.

B. The hard drive needs to have its configuration manually defined in the BIOS.

C. The PC’s power supply is not providing enough power to the new hard drive.

D. The hard drive has not been partitioned correctly.

Answer: D

Q130. A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?

A. Controller firmware

B. Power requirements

C. File system type

D. System BIOS

Answer: A