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Q141. A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. “primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST? 

A. That NTLDR and boot.ini are not missing 

B. Proper drive installation (e.g. cables/jumpers) 

C. If computer can boot into safe mode 

D. If the BIOS boot settings are correct 

Answer:

Q142. When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run? 

A. One Drive 

B. XP Mode 

C. Power Shell 

D. Windows Firewall 

Answer:

Q143. Which of the following Windows features would be used to encrypt a single file or folder? 

A. EFS 

B. NTFS 

C. BitLocker 

D. Security 

Answer:

Q144. A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity: 

IP Address: 192.168.1.101 

Netmask: 255.255.255.0 

DHCP Server:192.168.1.1 

DNS Server:192.168.1.2 

Default Gateway:192.168.1.1 

Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet? 

A. The workstation has an APIPA address. 

B. The DHCP server is unavailable. 

C. The default gateway router is misconfigured. 

D. The DHCP server is misconfigured. 

Answer:

Q145. An end user calls the company’s IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause? 

A. A valid certificate suitable for S/MIME is not installed. 

B. Emails received by the user lack suitable digital signatures. 

C. SSL/TLS certificates stored on the device are expired. 

D. The sender did not have the addressee’s public certificate. 

Answer:

Q146. An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials. Which of the following should be the administrator’s NEXT step? 

A. Ensure the user’s account is not locked out 

B. Use the fully qualified domain name of the share 

C. Open the location with administrator privileges 

D. Try mapping with a different drive letter 

Answer:

Q147. When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO). 

A. A multimeter and a toner probe. 

B. A large cloth to spread the screws and disassembled parts on. 

C. A writing pad for documentation and a marker to label cables. 

D. A manufacturer’s technical manual for the model of the laptop. 

E. A container with separated areas to store different size screws. 

Answer: D,E 

Q148. A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this? 

A. Startup 

B. Tools 

C. General 

D. Boot 

Answer:

Q149. Which of the following tasks is automatically added to the task scheduler in Windows to keep hard disk performance up? 

A. defrag 

B. chkdsk 

C. cleanmgr 

D. diskpart 

Answer:

Q150. Which of the following command line tools will terminate a non-system process without restarting the computer? 

A. Shutdown 

B. Kill 

C. Erase 

D. Break 

Answer:

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