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Q151. An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem? 

A. The cable connected to the network 

B. Virtual host network adapter 

C. USB host adapter 

D. The domain of the virtual machine 

Answer:

Q152. An office manager mistakenly uninstalled a valuable application. Which of the following utilities may allow the manager to correct this issue? 

A. System Restore 

B. Computer Management 

C. Disk Management 

D. System Configuration 

Answer:

Q153. Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is required to log in. Which of the following is causing this? 

A. Unintended WiFi connections 

B. Cellular data roaming notifications 

C. Weak cellular signal 

D. Unintended Bluetooth connections 

Answer:

Q154. A technician’s is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation? 

A. Let the call go to voicemail and respond when time permits. 

B. Leave the current appointment to assist the calling customer. 

C. Ignore the call and continue with the scheduled itinerary. 

D. Apologize to the customer and answer the call. 

Answer:

Q155. A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the “Prior Versions” tab. According to the theory of troubleshooting, which of the following is the technician’s NEXT step? 

A. Establish a theory of probable cause 

B. Establish a plan of action and implement the solution 

C. Document findings, actions and outcomes 

D. Verify full system functionality and implement preventive measures 

Answer:

Q156. A technician is configuring a SOHO router to ensure network computers can only use secured protocols on the Internet. Which of the following ports should be allowed? 

A. 143 

B. 23 

C. 443 

D. 3269 

E. 3389 

Answer:

Q157. A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer? 

A. Use compressed air to free the dust from the components and remove it with an ESD vacuum. 

B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away. 

C. Use a shop vacuum with enough power to ensure all dust has been removed. 

D. Remove as much dust as possible by hand and use compressed air to blow the rest out. 

Answer:

Q158. CORRECT TEXT 

A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The page is asking the user to purchase antivirus software. 

Please resolve the problem using the available tools shown. 

When you have completed the simulation, please select the done button to submit your answer. 

Answer: Please review explanation for detailed answer. 

Q159. A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective? 

A. Physical destruction 

B. Quick format 

C. Low level format 

D. Overwrite 

Answer:

Q160. Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies? 

A. USB authentication token 

B. Filesystem access controls 

C. Trusted platform module 

D. Fingerprint reader 

Answer:

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