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Q81. A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the following tools would the technician use to resolve the issue? 

A. Last known good configuration 

B. Anti-malware 

C. System restore 

D. Rogue antivirus 


Q82. Which of the following explains why it is important to secure Personally Identifiable Information (PII)? 

A. So phishing attacks are not launched against employees of the organization. 

B. So sensitive information, such as corporate passwords, is not stolen. 

C. So man-in-the-middle attacks are not launched against the organization. 

D. So sensitive information, such as social security numbers, is not stolen. 


Q83. An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this? 

A. Recovery partition 

B. Primary partition 

C. System restore 

D. System refresh 


Q84. Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email box from being deleted immediately. Which of the following BEST describes this type of attack? 

A. Shoulder surfing 

B. Man-in-the-middle 

C. Social engineering 

D. Ransomware 


Q85. Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages? 

A. File server 

B. Web server 

C. WINS server 

D. Proxy server 


Q86. Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue? 

A. Use a maintenance kit 

B. Calibrate the printer 

C. Replace the toner 

D. Replace the fuser 


Q87. An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user? 

A. Power user 

B. Administrator 

C. Standard 

D. Guest 


Q88. A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this? 

A. System Restore 

B. System Image Recovery 


D. Windows Memory Diagnostic 


Q89. A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices? 



C. POP3 



Q90. A technician has been informed by the IT security manager that a vulnerability has been discovered in the wireless router. The vulnerability could allow an attacker to take remote control of the device. Which of the following should the technician perform to address the issue? 

A. Power off the device 

B. Install an add-on card 

C. Update the WiFi antenna 

D. Update firmware