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Q31. Which of the following descriptions best describe

A. A tool for extending pricing proposals to customers

B. A content management tool for users who seek information

C. A library that allowsaccess to documents

D. A collaboration tool

E. A data enrichment tool that maintains updated data

Answer: E


What is (FormerlyJigsaw)

Answer: is a leading provider of business information and data services that leverages crowd-sourced content contributed by its global business-to-business community of over 1.6 million members. has over 24 million up-to-date business contacts. Contacts come from Jigsaw, and accounts come from Dun & Bradstreet.


If the Marketingteamwantto track transactions related to a new product launch, what is the best way to do this?

Answer: Create a workflow that sends an email each time an opportunity iscreatedthat is associated with that product.

Q34. Match the following loading option to the description of when to useit. "Manual Entry"

A. Brian wants to consolidate all his accounts from several systems.

B. Bill wants to load 20,000 lead records.

C. Beckywants to load all her 65,000 contact records.

D. Bob wants to load a single account record.

E. Berta wants to keep a separate system as her "system of record"

Answer: D

Q35. How many reports should you design for optimal usability?

A. Five to seven reports per role

B. As many as needed per role, without overwhelming users

C. The more the better, as long as you are using a clear naming convention

D. Up to 10 reports per role

Answer: B

Q36. Which option best identifies with the Chatter Record Page?

A. Everyone can see what you post here. Displays posts from everyone you're following.

B. Everyone can see what you post here. Only displays posts directed to you.

C. Only users with access rights can viewor post here.

Answer: C

Q37. To create a PDF file of your quote, click "Create PDF" on the quote detail page.

A. True

B. False

Answer: A

Q38. Which pair of reports is best associated with the business driver "Improve Sales Rep productivity" ?

A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"

B. "Stage Duration Age"and "Forecast by Sales Rep"

C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"

Answer: A


What is Partner Portal and what does it provide?

Answer: A partner portal allows partner users to log in to Salesforce througha separate website than your non-partner users. Partner users canonly see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.


What is the capability and limit of using email from within Salesforce?

Answer: You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the number of these emails sent individually.