Jun 2016 updated: exam vcp550

Realistic of 642-243 practice materials and preparation for Cisco certification for customers, Real Success Guaranteed with Updated 642-243 pdf dumps vce Materials. 100% PASS Unified Contact Center Enterprise Support Exam exam Today!

2016 Jun 642-243 Study Guide Questions:

Q1. Refer to the exhibit. Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call. Based on this log file, what are the possible causes for the call failing?

A. The DNIS 9091 is not configured as a JTAPI Application for the Cisco Unified IP IVR.

B. The GED-125 Service Control Interface does not support Subtype 7 as part of a routing dialog.

C. The IP-IVR Script "NoAgents.aef" does not exist.

D. The Cisco Unified IP IVR Script "NoAgents.aef" is missing an "Accept Contact" step in the workflow.

E. The Cisco Unified IP IVR ICM Service is out of service and needs to be restarted.

Answer: C

Q2. Drop

Answer: 

Q3. Refer to the exhibit. In the distributed Cisco Unified Contact Center Enterprise design with multiple Cisco Unified Communications Manager clusters as shown in the exhibit, what is the impact if Agent 2551 transfers a call, routed to that agent by Cisco Unified CCE, directly to Agent 1233 using the agent extension 3311?

A. Agent 1233 could get an ACD call routed by Cisco Unified CCE on extension 3311.

B. Cisco Unified CCE would reject the transfer across the intercluster trunk automatically.

C. Agent 1233 would get the call, but without any screen pop or CTI data.

D. Cisco Unified CCE provides cradle-to-grave reporting on the call once it is sent to Agent 1233.

E. The call would only work if both agents were using either CAD or CTI OS desktops.

Answer: C

642-243  free exam

Renewal vcp550 passing score:

Q4. In the Cisco Unified Contact Center Enterprise system, there are several key utilities and commands that can be used to verify the state of a logged in agent. Which two of these tools or li nes of syntax should be used to perform this test? (Choose two.)

A. C:\\>rttest /cust UCCE /node RouterA

RTTEST Release 7.0.0.0 , Build 148 33

rt test: list_agent_status /agent 5001

B. C:\\>rttest /cust UCCE /node RouterA

RTTEST Release 7.0.0.0 , Build 14833

rt test: agent_status /agent 5001

C. C:\\>opctest /cust UCCE /node PG1A

OPCTEST Release 7.0.0.0 , Build 14833

o pctest: list_agents 5000

D. C:\\>procmon UCCE PG1A pim1

> >>>pim_list_agents

E. C:\\>opctest /cust UCCE /node PG1A

OPCTEST Release 7.0.0.0 , Build 14833

o pctest: dump_agents 5000 /agent 67172900

Answers: BC

Q5. Refer to the exhibit. An agent in a Cisco Unified Contact Center Enterprise system is reporting that the system is automatically changing the agent's state from "Ready" to "Not-Ready" for no apparent reason.

In the Cisco Unified Communications Manager configuration, the default Calling Search Space for the CTI Ports and CTI Route Points is "Calling Party."

Given the log file and Cisco Unified Communications Manager configuration, which option is the most likely cause of the failure?

A. The agent walked away from the desk without putting him or herself into "Not Ready." To resolve this issue instruct the agent to put his or her phone in a "Not Ready" state before leaving the workstation.

B. The error is caused by a Cisco Unified Communications Manager Calling Search Space mis-configuration.

The Calling Search Space of the CTI Route Point 1208 needs to have the agent's extension 613373 in Cisco Unified Communications Manager.

C. The error is caused by a Cisco Unified Communications Manager Calling Search Space mis-configuration.

The Calling Search Space of the calling device needs to have the agent's extension 613373 in Cisco Unified Communications Manager.

D. The agent's extension 613373 is not associated with the IP-IVR JTAPI/CTI user in Cisco Unified Communications Manager.

From the Cisco Unified Communications Manger Administration > User; add extension 613373 as a controlled device.

Answer: C

Q6. In a Cisco Unified Contact Center Enterprise system, external callers being queued on the Cisco Unified IP IVR are reporting voice quality issues with the Cisco Unified IP IVR prom pts as being "choppy." Which two actions would be helpful in finding the problem? (Choose two.)

A. Check that the codec configuration matches between the voice gateway configuration on the Cisco Unified Communications Manager, and the codec configured on the Cisco Unified IP IV R/CRS server.

B. Trace the voice path of a problem call through the network, collecting and analyzing traffic fr om the voice gateway and Cisco Unified IP IVR/CRS server.

C. Enable Performance Monitor counters on the Cisco Unified IP IVR/CRS server to monitor CPU a nd memory usage.

D. Collect JTAPI logs from the Cisco Unified IP IVR to investigate any errors with the call control m essages.

E. Verify the MTP resources that are available in Cisco Unified Communications Manager for this c all flow.

Answer: BC

642-243  free exam

Pinpoint vcp550 exam questions:

Q7. To use the Cisco Unified ICM dumplog utility to gather the Call Router's MDS log from Monday, March 10, 2008, beginning at 9:30, and to ensure that you do not get binary data in the lo g, which command line syntax would you use?

A .dump mds /bt 09:30 /nobinary /o

B .dumplog mds /bd 03/10/2008 /9:30 /o

C .dumplog mds /bd 03/10/2008 /bt 09:30 /nobin /o

D. dumplog /bd 03/10/2008 /bt 09:30 /nobin /o

Answer: C

Q8. Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, Agent 180020 using the Cisco Unified Communications Manager IP Phone with Extension 7220 is unable to log in to the system.

Given the configuration in the exhibit, what changes need to be made to allow this agent to log in?

A. Add the agent's device (IP Phone) to the Controlled Devices for PGuser JTAPI/CTI Application User using Cisco Unified Communications Manager Administration.

B. Add Agent 180020 to the "Sales" skill group to allow the system to route calls to the agent.

C. Add the agent's device (IP Phone) to the Controlled Devices for IPIVRuser JTAPI/CTI Application User using Cisco Unified Communications Manager Administration.

D. Add the Role "Standard Presence User" to the PGuser configuration using Cisco Unified Communications Manager Administration.

Answer: A

Q9. Refer to the exhibit. In a Cisco Unified Contact Center Enterprise system, the call flow uses a Cisco Unified IP IVR application to collect an Account ID and PIN from the caller as shown above. In testing this call flow, the Cisco Unified ICM Call Routing Script is not receiving the digits entered by the caller. What is the most likely cause of the problem?

A. The "Set Contact Info" variable should be used before the "Set ICM Result" to set "Call.PeripheralVariable1". to "accountID" and "Call.PeripheralVariable2" to "accountPIN"

B. The "Set Enterprise Call Info" step should be used before the "Set ICM Result" step to set "Call.PeripheralVariable1" to "accountID" and "Call.PeripheralVariable2" to "accountPIN".

C. In the "Set ICM Result" the "Call.PeripheralVariable1" variable should be set to "accountID" and the "Call.PeripheralVariable2" variable should be set to "accountPIN".

D. The "Set Call Variable" step should be used before the "Set ICM Result" step to set "Call.PeripheralVariable1" to "accountID" and "Call.PeripheralVariable2" to "accountPIN".

Answer: B

Q10. Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CT I OS log file, the error message has b een found in the log. What is the likely cause of this error?

A. The agent's phone is not associated with the PG User.

B .The agent's password was typed incorrectly or is not valid.

C .The agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.

D .The client cannot communicate with the CTIOS on port 42028.

Answer: A

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