Tips to Pass ITILFND Exam (51 to 60)

Want to know Ucertify ITILFND Exam practice test features? Want to lear more about EXIN,Inc ITIL Foundation (syllabus 2011) certification experience? Study High value EXIN,Inc ITILFND answers to Replace ITILFND questions at Ucertify. Gat a success with an absolute guarantee to pass EXIN,Inc ITILFND (ITIL Foundation (syllabus 2011)) test on your first attempt.

2017 NEW RECOMMEND

Free VCE & PDF File for EXIN,Inc ITILFND Real Exam
(Full Version!)

Pass on Your First TRY 100% Money Back Guarantee Realistic Practice Exam Questions

Free Instant Download NEW ITILFND Exam Dumps (PDF & VCE):
Available on:
http://www.certleader.com/ITILFND-dumps.html

Q51. A process owner is responsible for which of the following? 

1. Defining the process strategy 

2. Assisting with process design 

3. Improving the process 

4. Performing all activities involved in a process 

A. 2, 3 and 4 only 

B. All of the above 

C. 1, 2 and 3 only 

D. 1, 2 and 4 only 

Answer:

Q52. Which of these should a change model include? 

1.

 The steps that should be taken to handle the change 

2.

 Responsibilities; who should do what, including escalation 

3.

 Timescales and thresholds for completion of the actions 

4.

 Complaints procedures 

A. 1, 2 and 3 only 

B. All of the above 

C. 1 and 3 only 

D. 2 and 4 only 

Answer:

Q53. Which one of the following includes four stages called Plan, Do, Check and Act? 

A. The Deming Cycle 

B. The continual service improvement approach 

C. The seven-step improvement process 

D. The service lifecycle 

Answer:

Q54. A Service design package (SDP) would normally be produced for which of the following? 

1. A new IT service 

2. A major change to an IT service 

3. An emergency change to an IT service 

4. An IT service retirement 

A. 2, 3 and 4 only 

B. 1, 2 and 4 only 

C. None of the above 

D. All of the above 

Answer:

Q55. Which process is responsible for managing relationships with vendors? 

A. Change management 

B. Service portfolio management 

C. Supplier management 

D. Continual service improvement 

Answer:

Q56. Which of the following items would commonly be on the agenda for a change advisory board (CAB)? 

1. Details of failed changes 

2. Updates to the change schedule 

3. Reviews of completed changes 

A. All of the above 

B. 1 and 2only 

C. 2 and 3 only 

D. 1 and 3 only 

Answer:

Q57. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 

1. Providing an understanding of what strategy is 

2. Ensuring a working relationship between the customer and service provider 

3. Defining how value is created 

A. 1 only 

B. 2 only 

C. 3 only 

D. All of the above 

Answer:

Q58. Which of the following provide value to the business from service strategy? 

1.

 Enabling the service provider to have a clear understanding of what levels of service will make their customers successful 

2.

 Enabling the service provider to respond quickly and effectively to changes in the business environment 

3.

 Support the creation of a portfolio of quantified services 

A. All of the above 

B. 1 and 3 only 

C. 1 and 2 only 

D. 2 and 3 only 

Answer:

Q59. Which of the following activities would be performed by a process manager? 

1. Monitoring and reporting on process performance 

2. Identifying improvement opportunities 

3. Appointing people to required roles 

A. All of the above 

B. 1 and 3 only 

C. 1 and 2 only 

D. 2 and 3 only 

Answer:

Q60. Which of the following is NOT a recognized example of a service provider type within the ITIL framework? 

A. Internal 

B. External 

C. Service desk 

D. Shared services unit 

Answer:

Certleader Dumps
Certleader is a company specialized on providing high quality IT exam materials and fully committed to assist our respected clients crack any IT certification tests on their 1st efforts.