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2017 Apr 220-902 Study Guide Questions:

Q111. A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll? 

A. gpresult 

B. msconfig 

C. regedit 

D. gpupdate 

E. regsrv32 

Answer: E 


A technician has verified that Joe, a user, has a malware infection on his desktop. Drag and drop the following malware remediation techniques in the correct order Joe should follow to alleviate this issue. 


Q113. A customer has made several trouble calls to the help desk and is very irate. The 

technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated? 

A. Communicate status with customer and ensure successful call transfer 

B. Remain on the line until the issue is resolved 

C. Inform the customer that the issue cannot be resolved at this level 

D. Tell customer that patience will be needed 

Answer: A 

220-902 practice exam

Rebirth 220-902 test questions:

Q114. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue? 

A. Fuser 

B. Duplexer 

C. Pickup roller 

D. Imaging drum 

Answer: C 

Q115. A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client’s machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory? 

A. Identify the problem 

B. Establish a plan of action to resolve the problem 

C. Test the theory to determine cause 

D. Document findings, actions, and outcomes 

Answer: D 

Q116. A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate. Which of the following actions should the technician take NEXT? 

A. Change the router firewall settings 

B. Check for and apply a firmware update 

C. Reconfigure the QoS settings 

D. Change router user-names and passwords 

Answer: B 

220-902 practice test

Validated 220-902 practice exam:

Q117. A technician is in need of a device that would give the BEST network protection within a single device. Which of the following devices would the technician use? 





Answer: C 

Q118. A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO). 

A. Mask 

B. ESD mat 

C. ESD strap 

D. Antistatic bag 

E. Safety goggles 

F. Rubber gloves 

Answer: A,E 

Q119. A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance? 

A. msconfig 

B. Task Manager 

C. Event Viewer 

D. netmon 

Answer: B 

Q120. A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without 

anyone’s knowledge. Which of the following would prevent this from occurring? 

A. Change to user MAC filtering 

B. Change default usernames and passwords 

C. Disable the SSID from broadcasting 

D. Enable static IP addresses 

Answer: B